Return & Refund Policy

ASAHOM backs its products with a no-hassle warranty. Check out the chart below to see how long each product is covered.

This limited warranty from the manufacturer doesn't override any statutory warranty rights you may have.

Warranty Period

Item	Warranty Period (Months)
Permanent Outdoor Lights	36
Light accessories	36

• Your warranty kicks in the day your order arrives.
• A product is defective if it has a material or workmanship flaw that makes it break down or fail to perform as described in ASAHOM's specs.

30-Day No-Questions-Asked Guarantee

If you're not satisfied for any reason, return your purchase within 30 days for a full refund. Once the item reaches our warehouse, contact Customer Service to kick off your refund.

Return Requirements:

✓ Include all original accessories
✓ Use original packaging
✓ For non-defective returns:
  – Buyer pays return shipping
  – Item must be resellable (like-new condition)
  – Refund covers product cost only
✓ Returns failing these conditions may be rejected

Important Gift Policy:
If returning a defective product with promotional gifts:
• Return gift(s) in good condition WITH the product
• If gift is missing/damaged due to buyer actions:
  – Your product return is still processed
  – Gift value will be deducted from your refund

Return Address:
1450 Mission Blvd, Ontario, CA 91761
+1 8402711210 / +1 (206) 409-9238

 

Need a Replacement? Here's How It Works:

If your product arrives defective or with missing parts, email us at support@asahom.com with these details:

1. Your ASAHOM order number (for online purchases)

2. Clear photos showing:
   📦 The shipping box with SKU label
   ✉️ The shipping label with tracking info
   🔍 Defective areas/missing parts (close-up shots or video)

 

After Confirmation:
Once we verify your case, our support team will arrange your replacement or refund.
❗ Note: We can't process requests with incomplete documentation.

30-Day Guarantee Deadlines:
• Refund requests must be completed within 30 days of opening your claim
• Non-defective returns cannot be processed after this window closes

Where You Bought Matters:
→ Purchased from retailers? Contact them directly for returns.
→ Quality-related claims? See instructions below.

 

Warranty Coverage for Quality Issues

Covered products:
Items sold directly by ASAHOM or our authorized resellers
Coverage period:
From purchase date (check top of page for duration)
Where it applies:
📍 Only in the country where you bought it
→ Moving/shipping it abroad voids warranty

Where to File Claims:

Replacement Warranty Rules:

✓ Replacement items carry over the original product's warranty period
✗ Full refund = warranty termination

 

Warranty Claim Process

What you'll need to provide:
✓ Proof of purchase (order # for online buys / sales invoice)
✓ Defective item's serial number
✓ Photo/video evidence clearly showing the defect

Important steps:

1. Document troubleshooting attempts (we'll record what was tried)

2. We may require return for quality inspection
   ⚠️ Critical return rule:
   Return the EXACT defective item – sending wrong/missing items voids your replacement's warranty

 

Warranty Claim Essentials

📌 Proof of Purchase May Require:
✓ Payment receipt + original shipping address confirmation

---

When You Pay Return Shipping:

➤ Returns for non-defective items
➤ Claims for products moved abroad
➤ Accidental returns by buyer
➤ Personal items included in return
➤ Items falsely claimed defective
➤ International returns of defective items
➤ Unauthorized returns (outside approved process)

---

What’s NOT Covered:

---

ASAHOM’s Liability Limits:

⚠️ Not responsible for:
• Data loss from product usage
• Personal items sent to us accidentally

Return Shipping Responsibility: