FAQs

Answers to Common Questions

General FAQs

Payment & Order

Can multiple discount be applied to the same product at the same time?

Discount codes and automatic discountscan be stacked, but you cannot apply two discount codes at the same time.

Why am I not able to use the discount code I have?

Customers who use a discount code must meet the following conditions:
Make a minimum purchase of $10
Use a discount code still within its validity period
Use a discount code that hasn't been redeemed yet

I forgot to use my discount code during the purchase. Can I refund the difference?

As long as the discount code was valid at the time of your purchase, you can have the difference refunded.

How do I use the discount code?

Copy the coupon and apply it at checkout.

Why was the deducted amount more than the agreed order amount?

ASAHOM only deducts the agreed amount of the order, which is indicated on the checkout as well.
Possible reasons for the exceeded amount are:
1. exchange rate has changed.
2. Commission fee is taken by your bank or card company.
3. Your bank converts the currency for you to proceed the payment. For instance, your card only supports USD transactions while the order should be paid in RUB. As a result, extra funds may be required for the conversion.
To figure it out, you may contact the bank to check the transaction details.

What payment methods are supported? Can I pay using other payment methods?

You can pay via credit card or PayPal at our store. Mastercard, Visa, American Express, Diners Club, Discover, JCB, Applepay, Googlepay, Klarna and Afterpayare all supported at the ASAHOM store.

How to start a return?

Log in your website account.(Please register an account with the Email you leave when you order if you don’t have one.)
Please choose the order you want to return in “My account” page.
Please click “Return request” to start a return request.Please select the product you need to return, the quantity, and write down the reason for the return and submit.
We will review it and give the result within 1 working day.

How to cancel my order?

To cancel your order, please email your order#number to support@asahom.com within 24 hours. Once the goods have been dispatched, cancellation is no longer possible.

How to update the shipping address?

Please email support@asahom.com within 24 hours. If the item has already shipped, the address cannot be modified.

Shipping

How long is the delivery time usually?

Delivery times vary by location, but rest assured: your order ships from our warehouse within 24 hours of payment, and typically arrives within 2-7 business days.

Do you ship internationally?

We currently ship exclusively to the US market and are unable to deliver to other countries at this time.

How can I track my order?

Please use the tracking ID from your order page or Email to check the status on the shipping carrier's website: https://www.17track.net/en

What should I do if I haven't received my package?

Sometimes, due to unforeseen circumstances, packages may be delayed. If you haven't received your package for more than two weeks, kindly inform us via email at support@asahom.com. We will verify the logistics information for you. If the package is indeed lost, arrangements will be made for either a replacement or a refund.

Product FAQs

Light Strings

Why doesn't the string light up after plugging in?

Cause: String lights section loose connection

Solution: Each light string section must be connected before plugging in, otherwise it may not light up.

Why does the string lights fall off during installation?

Cause: The wall surface has spots, did not install with screw clips

Solution: 1.Clean the wall surface with a dry cloth or alcohol wipe before installation;
2. In addition to adhesive, it's recommended to secure with screw clips, especially at corners and connectors.

What if lights do not respond after installation?

Cause: Loose connection between light string section

Solution: 1.First check if all connectors are tightened correctly and waterproof sealed;
2. Try unplugging and plugging back power. When the control box’s blue light blinks and the lights also keep flashing, reconfigure Wi‑Fi pairing.

Pairing with ASAHOM APP

How to connect to ASAHOM APP?

1. Download ASAHOM APP via APP store or google play
2. Register a user account with email address in the ASAHOM APP.
3. Go into your phone--setting--APPs--ASAHOM--open the permission of Location, bluetooth, local network.
4. Turn on the bluetooth of your phone and has connected 2.4GHz WiFi.
5. The blue indicator light of control box will flash and the lights also keep flashing when power in（make sure phone is close to the control box）
If not,
- Press and hold the ON/OFF button on the control box for 5+ seconds
- The blue indicator light of control box will begin flashing and the lights also keep flashing.
- Return to the app and try again

6. Go into ASAHOM APP, click "+"--tap "add device"--tap the device connect
7. Select the corressponding 2.4G wifi name and input wifi password.
8. Successfully connect to app.

Why can't the ASAHOM app find my device during scanning?

Cause: Device Not in Pairing Mode; The bluetooth of phone is not turned on; The distance between the phone and control box is too far.

Solution: 1. Make sure your phone is connected to a 2.4GHz Wi-Fi network and Bluetooth is enabled.
2. Press and hold the controller's ON/OFF button for more than 5 seconds until the blue indicator starts blinking and the lights also keep flashing.
3. make sure the phone is close to control box within 5 meters.

What do the blue indicator light status of control box mean?

Blinking blue: Device is in pairing mode.
Solid blue: Device is connected to the network.
No light: Device is powered off or offline.

What should I do if Wi-Fi connection fails during pairing?

Cause: Your phone has connected 5GHz WiFi; The control box is too far from the router or blocked by obstacles; Typo or wrong wifi password entered.

Solution: 1. Ensure you are using 2.4GHz Wi-Fi, not 5GHz WiFi.
2. Place the controller close to the router and avoid metal obstacles.
3. Double-check and re-enter your Wi-Fi name and password.

What if the blue indicator light of control box doesn’t blink?

1.Long press the ON/OFF button on the controller for more than 5 seconds until the blue indicator light of control box start flash to enter pairing mode.
2.Check if the power connection is normal.
3. make sure whether you have turned off the indicator light via the app

Light number setting

Why do I need to set the number of LEDs via ASAHOM APP?

Setting the correct number of LEDs ensures that all bulbs display effects properly and prevents issues like unlit LEDs or abnormal patterns.

How do I set the number of LEDs in the app?

Open the app, go to your device page, click "setting" icon at the right corner--select "Light Number Setting", seperately choose out 1 and out 2, corresspondingly enter the actual number of LEDs, and save.

Do I need to reset the Light number after adding or removing light strings?

Yes. Every time you add, remove, or split the strings, you need to reset the Light number in the app.

What if some LEDs still don't light up after setting the number?

Check if the set number matches the actual LED count, and ensure all connections are secure. Restart the controller if needed.

What happens if I set the number higher than the actual LEDs?

The extra LEDs will not light up, and you may see shifted effects or abnormal behavior in some bulbs.

Why are the light effects inconsistent with the settings?

Check if any branches lights haven't been set individually, or if you haven't saved and restarted after changing the settings.

Cutting & Reconnecting

Can I cut the light strings anywhere I want?

You can only cut the light string at the marked cut points between two LEDs. Never cut through an LED or any circuit component.

Can the cut-off segments still be used?

The leftover segment can be used as another light string, just connect it to the controller or T-splitter using the connector.

Can I splice together light strings of different lengths?

Yes, you can, as long as each connector is properly attached and the total length does not exceed the system’s maximum.

Do I need to update the app settings after cutting/reconnecting?

Yes! After any cutting, extension, or reconnection, set the light number in the app again to ensure proper effects and control.

Do I need to disconnect the power before cutting or reconnecting?

Power must be disconnected before operation to avoid short circuits or safety hazards.

How can I ensure waterproofing after cutting or reconnecting?

Always use the provided waterproof junction box and end cap to tightly seal every connector.

Do I need to use an End Cap if I didn’t cut the lights?

No. It’s only needed after cutting the light string.

Can I reuse the End Cap?

No, it’s single-use. Removing and reinstalling it may compromise waterproofing.

What happens if I don’t use end cap after cutting?

Water or moisture may enter the exposed end, leading to damage or malfunction.

Can the Waterproof Junction Box be reused?

No. It is designed for single use only. Reusing it may compromise its waterproof performance.

How do I open the Waterproof Junction Box?

Press firmly on one side of the box to open it.
Note: Do not attempt to open it by pressing both sides at the same time.

What if lights after the junction box don’t work?

Check if:
The wires are connected in the correct order.
The connections are tight.
If you find loose or incorrect wiring, replace the junction box with a new one (it cannot be reused).

Can I cut the lights while powered on?

Technically yes, but for your safety, we strongly recommend turning off the power before cutting.

Power Extension Cords

Can I connect multiple power extension cords together?

It is not recommended to have more than 6 ft of extension cords connected to a single power adapter. Exceeding this may cause voltage drops and reduced brightness.

Will using a power extension cord affect the brightness of the lights?

No, as long as the total extension length is within the recommended limit and all waterproof connectors are properly secured.

Can I use third-party power extension cords?

Not recommended. For safety and to maintain waterproof performance, use only original ASAHOM power extension cords.

What happens if the total extension length exceeds the maximum limit?

Exceeding the recommended length may result in voltage drop, causing lights to dim or operate unstably.

T-Splitter

What's the difference between T-Splitter and Power Injection T-connector?

T-Splitter splits signal only.Power Injection T-connect adds extra power for long runs.

Can I exceed 288 LEDs per branch?

No. Each branch (Out1/Out2) must stay within 288 LEDs.

Do I need to use T-Splitter for every setup?

No. Only use it when your layout requires two branches from one controller output.

What if lights don’t respond after setup?

Check Out1/Out2 light count settings in the app and ensure the T-Splitter is paired.

How Are the Lights Ordered?

After the T‑Splitter is configured, the system treats Branch Out and Main Out as two consecutive sections:
The light sequence starts from Branch Out and continues into Main Out.
For effects that flow across all lights (like gradients or chases), the system sees Branch Out → Main Out as a single continuous string.

Power Injection T-Connector

When should I use a Power Injection T‑Connector?

When the total number of LEDs exceeds 144, or if you notice brightness drop at the far end of the lights.

Can one power adapter support all my lights?

No. Each power adapter supports up to 144 LEDs only. To power more LEDs, you must use an additional power adapter with the T‑connector.

Can I connect multiple T‑connectors in the same setup?

Yes, for very large installations (e.g., 288 or 576 LEDs), you can use multiple T‑connectors to inject power at different points.

Does the T‑connector split both power and signal?

No. The T‑connector only injects additional power. It does not split or duplicate signal lines.

What if I exceed 288 LEDs on one controller output?

This is not supported. Each controller output supports up to 288 LEDs maximum. Use multiple controllers for larger setups.

Do I need to use both wire clips and screws?

Yes. Wire clips help during initial installation, but screws are essential for permanent outdoor stability.

Wall-Mount Enclosure Kit

Can I use the Wall-Mount Enclosure Kit on ASAHOM S1070 series?

No. Currently only ASAHOM S1080 series is compatible.

Is the Wall-Mount Enclosure Kit weatherproof?

Yes. It is designed to withstand outdoor conditions when properly installed.

Do I need tools for installation?

A screw driver and drill (for hard surfaces) are recommended for mounting.

Can I remove and reuse the Wall-Mount Enclosure Kit?

Yes. The kit can be removed and reinstalled if needed, but handled with care.

Track‑Mount Kit

Is the Track‑Mount Kit waterproof?

Yes. It provides extra shielding, but the lights themselves remain IP67 rated.

Can I cut the tracks to fit shorter runs?

Yes. Tracks are modular and can be cut with standard tools.

Does the Track‑Mount Kit fit all ASAHOM models?

No. Check your product series compatibility (currently supports S1080).

Do I need special tools for installation?

No. A drill and screwdriver are sufficient for most installations.

Light String Extension Cords

What is the maximum total length of extension cords that can be connected?

It is recommended that the total length of all extension cords connected to a single power supply should not exceed 36 ft (about 11 m) to ensure stable signal and power supply. Exceeding this length may result in reduced brightness or unstable signal at the end of the light string.

Will using multiple extension cords affect the brightness or effects of the lights?

Excessive extension cord length may cause voltage drop, affecting the brightness and stability of end LEDs. Choose lengths wisely based on installation needs.

How do I correctly connect the extension cord with the light string or controller?

Align the arrow marks on the connectors, insert fully, and then tighten the waterproof nut clockwise.

Can I connect several extension cords in series?

Yes, you can, but the total length should not exceed the recommended maximum, or the signal may weaken and some LEDs may not light up.

Can the extension cord be used with T-splitter?

Yes. For multi-branch installations, use T-splitter with extension cords to ensure stable power and signal for each branch.

Are the extension cords waterproof and suitable for outdoor use?

Extension cords are designed with IP67 waterproof rating and are suitable for permanent outdoor use. Always tighten the waterproof nut on connectors to prevent water ingress.

What should I do if the extension cord becomes loose or has poor contact?

Check if the connectors are properly aligned and fully tightened. If needed, unplug and reconnect, ensuring there is no debris and contact is secure.

Control Box

How do I pair the control box with the mobile app?

Press and hold the pairing button (usually the ON/OFF button) for more than 5 seconds until the blue light blinks and the lights keep flashing. Then, add the device in the app and follow the instructions to complete pairing.

What if the control box cannot connect to Wi-Fi or the indicator does not light up?

Check if the power supply and outlet are working properly.
Try restarting the control box; reset and re-pair if necessary.

What should I do if the control box is damaged？

Disconnect the power immediately and stop using it. Contact customer service for repair or replacement.

Palettes

Why can’t I apply a palette to some effects?

Not all effects support palettes. The effect selector in the App will show a note if a palette cannot be applied.

How many custom palettes can I create?

There is no fixed limit for custom palettes, but too many may affect App performance on older phones.

Can I edit or delete a custom palette?

Yes. Long-press the palette to access options for Pin to Top, Edit, and Delete.

Why does my palette look different on the lights compared to the App preview?

The screen preview may differ slightly from the actual lights due to LED characteristics and installation layout.

Can I use HEX, RGB, or HSV values for precise colors?

Yes. Tap a color block in the palette editor to open the color value input window.

Will my custom palettes sync across devices?

Yes, as long as you log in to the same ASAHOM account, your palettes will sync automatically.

Effects

Why doesn’t the selected color palette apply to my effect?

Some effects do not support color palettes. Look for a note in the effect selector indicating whether a palette can be used.

Why doesn’t the light change when I select a new effect?

This may be due to effect parameters. Try adjusting parameters like speed or intensity to activate the effect.

Why is my effect static and not dynamic?

Effects like Percent Solid or Solid Pattern are designed to be static and will not change over time.

Why does the preview in Current Effect look different from the actual lights?

Screen previews may have slight color differences. Also, the preview does not reflect your actual light count or zone settings.

Audio RX

What if lights don’t respond to music?

a. Make sure Sound Input Enable is ON and the MIC source is set correctly (Control Box or Phone).
b. Adjust the Gain parameter for better sensitivity.
c. Different songs and modes may perform differently. Try switching modes or adjusting parameters for the best effect.

Can I use AudioRX outdoors with background noise?

Yes, but for best results, use phone MIC in quieter environments.

Why does Audio RX not respond when using Phone as MIC?

Your phone must be connected to the same Wi-Fi network as the controller.

Why don’t lights react to music after changing the color palette?

After selecting a new palette, you need to re-enter AudioRX mode to activate it.

Zone Control

How to Create a New Zone？

1.Tap the “+” Icon In the top-right corner of the Zone section, tap the “+” icon to open the zone creation panel.
2. Set Zone Parameters Follow the panel instructions to configure your new zone — such as zone icon, name, add multiple segment.
3. Add Segment When adding a segment, you need to define its start and end position:
a. Start LED values must be ≥ 1 (not 0);
b. After setting the Start LED and End LED, a locator icon will appear on the right side of the segment;
c. Tap this icon to illuminate the selected segment on the light strip — a very handy way to visually confirm the segment’s position;
d. Important Note: When adding multiple segments, segments must not overlap — the End LED of one segment should not be equal to or exceed the Start LED of the next segment.
4.Save and Apply Once you're done, tap Save. Your new zone will immediately appear in the Zone section, and the corresponding lights will begin displaying effects within that specific area.

How to Edit or Delete an Existing Zone？

1. In the Zone section, locate the zone you want to modify;
2. Long press on the zone until Edit and Delete icons appear in the top-right corner;
3. Tap the desired icon to edit or delete the zone as needed.

WLED Feature

Why Does ASAHOM Permanent Outdoor Lights Support WLED?

A Favorite Among DIYers and Smart Home Enthusiasts WLED is the go-to choice for lighting enthusiasts, DIY hobbyists, and smart home users who want flexibility and customization.
Open Source & Free WLED is open-source and continuously updated by an active community, ensuring it stays current with new features and improvements.
User-Friendly Interface With an intuitive web interface, WLED allows users to configure and control lighting without any programming knowledge.
Seamless Smart Home Integration WLED easily integrates with popular smart home platforms like Home Assistant, Alexa, and Google Home, providing a smooth and connected experience.

How to Enable WLED on ASAHOM Permanent Outdoor Lights？

Method1: Using the Controller Button
Press and hold button B for 10s+ until the indicator light turns Green, then release the button.
Method2: Through the APP Settings

Follow these simple steps to enable WLED functionality:
1. Open Device Settings On the home page, tap the device settings icon in the top right corner to open the settings panel.
2. Access WLED Settings Click on the WLED section to enter the WLED enable panel.
3. Enable WLED Tap the Enable WLED button, then confirm. A 10-second countdown will begin.
4. Wait for the Restart After the countdown ends, the control box will reboot, and the indicator light will turn green, signaling that WLED has been successfully enabled.
5. Connect to WiFi Open your phone's WiFi settings and search for the SSID: WLED-AP. The initial password is wled1234. Connect to it.
6. Access WLED Main Page Once connected, the app will automatically redirect to the WLED main page. From there, choose your preferred control method (either connect to your local Wi-Fi router or use WLED AP mode).

How to Switch Back to ASAHOM App Control？

Press and hold button B for 10s+ until the indicator light turns blue, then release the button.

How can I determine if the device is in WLED mode or ASAHOM app mode?

Check the indicator light on the control box. If it's green, the device is in WLED mode; if it's blue, the device is in ASAHOM app mode.

After switching to WLED mode, can I use it right away? Do I need to modify any parameter settings?

The WLED module comes pre-configured with parameters optimized for our hardware, so once switched, no further modifications are needed for it to work properly.

Pairing with Other Platform

How to connect to Alexa?

Note: firstly ASAHOM permanent outdoor lights need to connect to Smart Life APP via 2.4GHz WiFi. ( *ASAHOM APP can not be found in Alexa)
1. Open up Alexa app and click on "More"; click on "Skills & Games"
2. Type" Smart Life" in the search bar; Tap on the button" ENABLE TO USE";
3. In link account page, sign in to your Smart Life App account.
*Link account must be the same as Smart Life App account.
4. Click "Authorize" access, wait for your device to connect
5. Smart Life app have been successfully linked and your device is set up.
6. You can use simple voice command via the Alexa to control the lights:
"turn off the permanent lights."

How to connect to Google Assistant?

Note: firstly ASAHOM permanent outdoor lights need to connect to Smart Life APP via 2.4GHz WiFi.
1.Open Google Home App:
Tap "+" → "Set up device" → "Works with Google".
2.Search for "Smart Life" :
Select it → Log in with your Smart Life account → Grant permissions.
3.Sync Devices:
After linking, tap "Sync my devices" in Google Home.
Your ASAHOM light should appear in Google Home.